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Make a complaint online
Let us know what has happened and upload any photos or files to help us understand your concerns
About You
Full Name *
Email Address *
Phone Number *
How would you like us to contact you? *
Email
Phone
About your complaint
Are you a Libano-Suisse Insured? *
Yes
No
Please enter the policy number which this complaint relates to *
Please specify who you are dealing with *
Libano-Suisse Directly
Broker
Does your complaint relate to a claim? *
Yes
No
Please enter the claim number which this complaint relates to *
Please tell us what you would like to complain about *
Life Insurance
Health Insurance
Quotation
Website
Company
Other
You selected other, Please specify *
Please tell us what's your complaint type *
Passive Behavior
Communication Problem
Promise Not Fulfilled
Policy Conditions
Late or Wrong service
Late Payment
Claim Resolution problem
Other
You selected other, Please specify *
Please tell us what has gone wrong *
How do you want us to fix this?
If you've got some documents or pictures you'd like us to see, you can attach them here (PDF or JPG files only, and maximum 5MB in total)
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Submit
Once your complaint is submitted, we will take care of it and revert back to you.
We will email a copy of your complaint to you for your records.
Our customer service number is the hotline
15436
and our email is
lste@libano-suisse-takaful.com
If we don't complete our investigations after receiving your complaint or you are unhappy with our response, you may ask the Egyptian Financial Regulatory Authority to carry out an independent review of the complaint. The contact details are:
FRA Number :
35345350
Email of the Complaints Department at the Financial
Regulatory Authority :
info@fra.gov.eg
Website :
https://fra.gov.eg
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